You will use your Business Processes experience in the area of Procurement, Finance, Facility, Human Resources for designing, developing and implementing processes, conducting research and performing analysis required to build and automate SRM and Service Catalogue processes for the Clients. Your experience will be used to implement solutions which are most suitable for Client's maturity, organization size and generic User Experience needs. You will be capturing business requirements in a form of agile stories, as well as testing configured functionalities end to end as soon as these have been developed.
Working with ServiceNow Developers and Client experts you may design the intranet user experience, Self-Service portal and Catalogue workflows along with supporting documents and training materials.
SRM Consultant in collaboration with clients, service architects and developers plays a key role in the implementation of Service Management practices based on Capgemini and industry standards - with strong focus on Service Request Management and Fulfillment, plus Catalogue and/or Portal.
The role requires profound business acumen and understanding as well as thorough understanding of business process modelling with use of agile methodology.
Zobacz więcej i APLIKUJ »