Money.pl Praca praca Wrocław Service Delivery Manager with German
Nazwa firmy Atos Global Delivery Center Polska Sp. z o. o. Spółka Komandytowa
Stanowisko Service Delivery Manager with German
Kategoria Informatyka/Administracja
Biznes
Lokalizacja Wrocław
Termin ważności: 2019-12-06
Link do oferty więcej (w nowym oknie)

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Oferta pracy Service Delivery Manager with German

Opis stanowiska:

Service Delivery Manager with German

Locations: Wrocław, Łódź, Warszawa, Kraków

Did you know that The Atos Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games?

With:

  • 110,000 employees in 73 countries
  • IT infrastructure management services, systems integration, outsourcing and IT consulting
  • Almost 5000 people employed in Poland in 8 cities: Bydgoszcz, Warszawa, Wroclaw, Opole, Krakow, Gdansk, Rzeszów, Lodz

Our Group provides Cloud services, Infrastructure & Data Management, Business & Platform solutions for clients across various business sectors: Defense, Financial Services, Health, Manufacturing, Media, Energy & Utilities, Public sector, Retail, Telecommunications and Transportation.

What will you be responsible for:

  • Central point of contact for our customers and their contractual services
  • Responsibility for the delivery of engagements and services within the expected quality level, cost and contractual framework
  • Provide accurate reporting to the Lead Delivery and Customers
  • Maintain roadmap of contracted services and associate staffing plan
  • Ensure compliance to processes, customer satisfaction monitoring and continuous improvement management
  • Management of internal and external service providers and management of sub-projects
  • Accompaniment of the presales phase as well as the service implementation and transition phase
  • Contract creation, ongoing contract maintenance and triggering of invoicing
  • Develop and introduce new services including creating service portfolios and service catalogs

What do we require:

  • Very good German and English communication skills, spoken and written.

  • At least 5 years of experience in IT service management (SLAs, escalation management, contract management, etc.) in large scale environments

  • Hands-on experience in SDM, developing and implementing new IT services / service architecture

  • Certified in IT Service Management (at least ITIL V3 Foundation)

  • Certified in Project Management

  • Leadership experience in leading teams and working groups

  • Ability to evolve in political context and to step-in difficult situation when necessary

  • Strong service delivery focus and ability to continuously improve the delivery processes through DevOps pipe implementation and team coaching

  • Excellent communication and presentation skills

  • High solution orientation and a convincing communicative appearance

  • Organizational talent, initiative and implementation strength

  • Nice to have SAP basis (service)

If it sounds a bit interesting, take a risk and contact us. We're ready to welcome you to the team!

How will we make your life easier and happy?

  • You will improve your qualifications by: individual development plans, budget for development activities, internal and external trainings, the opportunity to participate in conferences and gain international certification.

  • We will look after you with a private medical package that includes dentist.

  • We support your new-year resolutions with Multisport and OK System cards. If you build a team of sport enthusiasts, you will also get additional funding.

  • Do you need new glasses? We will give you 600 PLN reimbursement for buying one.

  • You will receive a guaranteed pool of points to be used for shopping, concert tickets or fulfilling other dreams.

  • Every month we will subsidize commuting.

  • Do you want to improve your language skills? Please, do so with us.

  • You will do good in the world by helping others thanks to CSR actions.

  • You will have an extra vacation for significant moments.

  • We will celebrate and have fun during company parities.

  • We will build together a positive work culture

ABOUT US

  • Leader in digital services with 120,000 employees in 73 countries
  • Provider of IT infrastructure management services, systems integration, outsourcing and IT consulting
  • Official global IT partner of the Olympic and Paralympic GamesAlmost 5000 people employed in 8 cities: Bydgoszcz, Warszawa, Wroclaw, Opole, Krakow, Gdansk, Rzeszow, Lodz

We take care of your personal data privacy. More information about processing your personal data within recruitment process you can find on our website: https://atos.net/pl/polska/gdpr.

  • Źródło oferty: StepStone.pl
  • Link do oferty: więcej (w nowym oknie)
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