||As a Senior IT Support Specialist, you will be responsible for the on-going advanced support, maintenance, upgrade and use of computer and telecommunications systems. In this role you will support the Business Unit with Workplace Technology and you will resolve non-standard end user inquiries, incidents and effect resolution via phone, email, user-portal or by directly engaging with the user's systems to apply hands on resolution as required. Additionally you are responsible for local and global server-based applications on an operational and project-level. Bachelor's degree in Information Technology or equivalent experience; A minimum of 3 years of very strong Microsoft Windows Clients and Servers experience; A minimum of 3 years of Microsoft Office 2013/2016 experience; Preferred Qualifications: You have many years of professional experience in larger IT landscapes and in dealing with service providers as well as internal and external customers; You have in-depth knowledge of complex server/client structures (with a focus on Windows). Further knowledge in Linux, Mac, virtualisation, security-management-solutions and MCSE-certification is a strong plus; Strong skills with windows services (AD, Office 365, Azure); Strong experience in a Desktop Support role and with maintaining End user-devices; Experience with the ITSM (process improvement frameworks and methodologies); Experience with IBM BigFix preferred; MCITP, MCP, MCSE, or MCDST preferred; Expert level Windows 10 & Office 365; Experience with IOS; Advanced understanding Network Services and Telephony; Other industry certifications a plus (HP, CompTIA A, etc.); Additional Skills, Knowledge & Abilities: Ability to support customers in an customer-oriented and effective way; Listens to and anticipates customer's needs and ensures they are met; Ability to work independently with minimum supervision, manage own daily schedule and prioritize activities; Excellent verbal and written communication skills in local language and English; Adapts communication style to audience and ability to work in team environment; Continuously learns and develops self and builds a culture of trust and respect; Ability to work in high-pressure and fast paced environment; Ability to work in an international environment; Takes personal ownership and responsibility for delivering on commitments and business objectives; Genuine aptitude and interest in computers and networking technology; Encourages and generates new and creative solutions; Provide desktop support for all company PCs, mobile devices, printers and associated devices; Provide technical support internally, via phone, email, user-portal, including coordinating necessary actions and departments to resolve issues; Troubleshoot, escalate and manage tier 2-3 help desk issues and security incidents; Provide Advanced level application training/support (anti-virus, e-mail, mobile devices, etc.); Manage hardware and software inventory and management; Organize, inventory and manage IT storage facilities; Manage inventory of year-round production; Manage OS and software application updates/patches; Manage 'checkout' and tracking of loaned hardware (laptops, software, etc.); Manage and coordinate hardware repairs; Ability to troubleshoot advanced hardware problems; Advanced experience with computer software applications (Outlook, Internet Explorer, MS Office, etc.); Professional and dynamic work environment; Medical insurance; Sport package; Fruits every Tuesday; Bicycle-friendly environment; Two hour family time every month Day off on your birthday; Mountain, sailing, and bicycle clubs; Gamification system for employees; Office next to the Rondo Daszyńskiego metro station.