- End-to-end responsibility as subject-matter expert for FC network related processes.
- develop standards, request and support design metrics, KPIs, tools and dashboards
- train other stakeholders on the processes and standards
- lead processes related regular metrics reviews and benchmarking with all FC managers.
- Drive Continuous improvement of warehouse processes in cooperation with the logistics service providers
- Monitoring the performance, KPIs and supplier reports of our service provider and leading corrective actions
- Analyzing service levels and cost
- Prepare data for monthly (MBR) and quarterly business reviews (QBR) for the respective fulfilment centers of the zooplus network
- Support new FC launches
- Drive zooplus quality expectations and quality standards together with our external Logistics-Service-Provider.
- Controlling and improving material flow processes
- Contributing in the development of new processes, continuous improvement projects and standardisation and implemention of them
- Direct reporting to Regional Manager Fulfillment
- Leading and driving projects
- Conduct process audits
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