||Change of Scandinavia SSC Sp. z o.o. CHANGE of Scandinavia is a Danish lingerie company with strong revenue and earnings growth. We design, develop and manufacture products under CHANGE Lingerie brand, which are sold at leading retail stores and department stores in Europe and Canada. We are rapidly growing with more than 300 own retail stores. CHANGE of Scandinavia has more than 120 employees in Poland and over 1500 worldwide. We are currently recruiting for our shared service center in Łódź. Junior IT Support Specialist Miejsce pracy: Łódź Due to a fast expansion of the business and its internal structures we are currently on the look out for a Junior IT Support Specialist, whom would be a player in our internal IT Department. We are searching for a person who is a team player and is looking for a position that enables helping many people in the daily operations and issues, creating IT processes accordingly to our business process flow and gives the possibility to learn and develop IT skills in a Microsoft oriented environment. Key Responsibilities and tasks Provide day to day on-site support with all technical questions and issues to over 50 people in the Polish HQ office Provide remote support to end users through all appropriate channels, such as phone or ITSM tools regarding any kind of IT-related problems to ensure high availability for customers Align IT activity to business, prioritize and assign necessary resources to swiftly close end users' problems Interact with second line support or external vendors in all tasks related to IT infrastructure and application problems or requests in order to avoid or solve problems and incidents Track, prioritize and document all incidents reported to the service desk using the relevant tools following the incident management procedure to avoid future incidents Diagnose software and hardware problems in order to find the right solution and thereby help the end user Actively participate in knowledge sharing among colleagues in order to create and implement best practice Take responsibility for own learning and keep updated within own area of responsibility to secure continuous competence building and personal growth Preferred background and qualifications Fluent level of English language is essential 1-2 years working on a similar position Experience with Windows operating system and Microsoft Office applications Excellent communication skills and pro-active attitude Excellent problem-solving skills and ability to manage priorities Experience in working with Active Directory and Exchange will be an advantage Retail business experience will be an advantage Preferred personal qualities Collaborative skills Willing to learn Proactive and initiative Focus on solutions Result oriented Decisive Planning and organizing skills We offer Contract of employment in an international, well known and prestigious company in its industry Competitive salary Exclusive benefits program: Multisport, Private Medical Care, Group Insurance, good coffee in our office Oportunity to develop skills via trainings and influence on IT transformation Opportunity to take part in international projects Possibility to develop within company's structures Excellent working atmosphere in a very dynamic and multicultural team Newly established, modern office created in an industrial style If you are interested, please send your CV via Aplikuj button below. Please include the following statement in your application: "I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2014, item 1182, 1662)"