Money.pl Praca praca Kraków Global Customer Service Manager
Nazwa firmy Accenture Operations
Stanowisko Global Customer Service Manager
Kategoria Księgowość/Audyt/Podatki
Obsługa klienta/Call Center
Lokalizacja Kraków
Termin ważności: 2020-08-05

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Oferta pracy Global Customer Service Manager

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Oferta pracy Global Customer Service Manager


Opis stanowiska:

Global Customer Service Manager

Job responsibilities:

  • Lead Global Customer Service teams to ensure delivery of top results in line with targets
  • Provide recommendations to ensure that processes are in line with best practice
  • Act as the key relationship point with our client and maintain strong partnership with the client GPO
  • Develop and mentor people, act as a career counselor and create a high performing organization
  • Drive transformation agenda in the Customer Service space ensuring best in class model is developed and maintained
Qualifications
 
Ideal Candidate Profile:
  • 10+ years operations experience, with proven management experience in the area of Collections, Customer Service or similar process and experience of Business Process Outsourcing (BPO) a plus
  • Advanced English  business communication skills; verbal and written
  • Degree in a relevant field desired
  • Experience in reporting to Executive Leadership, preparation of presentations & delivery
  • Must be competent in Microsoft Office (All Products)
ABOUT US:
Accenture Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries -- powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "Aplikuj teraz" button
When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
  • Źródło oferty: KarierawFinansach.pl
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