Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services.
Cloud Infrastructure Services is one of the biggest outsourcing service providers in Poland. Since the establishment of our first service center in Krakow in 2004, it has achieved great success and grown rapidly. In 2006, we opened a second center in Katowice and in 2012 a third center in Opole. Today, our team of 2,000 professionals delivers IT outsourcing services to 40 clients in 20 languages.
After an induction training you will be able to:
- Handle incoming phone calls/ e-mails from customers regarding technical issues related to everyday usage of a computer
- Analyze and resolve most common enquiries using step-by-step solutions provided to you
- Deliver high quality standard service to customers
- Cooperate with IT specialists team to deal with more complex issues