Money.pl Praca praca Katowice Disputes Resolution Specialist
Nazwa firmy Honeywell Services Poland Sp. z o. o.
Stanowisko Disputes Resolution Specialist
Kategoria Informatyka/Programowanie
Obsługa klienta/Call Center
Lokalizacja Katowice
Termin ważności: 2019-10-31

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Oferta pracy Disputes Resolution Specialist

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Oferta pracy Disputes Resolution Specialist


Opis stanowiska:

Opportunity for a Disputes Resolution Specialist to join Honeywell Home and Building Technologies in Katowice during this exciting time of expansion for our business. As a member of the Disputes team, you will be responsible for leading timely processing through to accurate resolution of customer disputes which come into the business in a variety of ways.

The Role / Core responsibilities:

  • Investigate and resolve all queries where possible and escalate appropriately.
  • Liaise with customers and varied departments within the Business including but not restricted to Sales, Distribution, Finance, Technical and Commercial.
  • Allocate and prioritize work to achieve KPI's and service levels across Dispute Management.
  • Build and maintain relationships with all key stakeholders and internal/external customers to improve customer experience.
  • Monitor, report on and respond to customer complaints.
  • Identify trends of disputes and establish root cause to work with other areas of the Business to reduce volumes and drive continuous improvement.
  • Proactively communicate key information/risks to service to Manager - Dispute Management & key stake holders.
  • Engage in all activities relating to the deployment of the Honeywell Operating System (HOS).
  • To raise awareness and drive compliance with company HS&E policy.

What's in it for you?

  • Possibilities to grow within the newly built structures of Honeywell.
  • Training and development opportunities.
  • City center location in Katowice (great commute).
  • Multinational team and management focused on people development.
  • Attractive benefits (Multisport card/ medical care/ access to financial adviser, psychologist or lawyer etc.).

We're looking for:

  • Bachelor degree (or equivalent education or experience in similar roles).
  • Business fluent in written and spoken English.
  • 3-5 years' experience working in a Contact Center or Customer Service Environment.
  • Excellent communication skills (oral and written).
  • Ability to make decisions quickly.
  • Strong knowledge of Microsoft.

We value:

  • High level of skill in ERP systems (preferably SAP).
  • High level of customer orientation, dedicated "can do" attitude.
  • Salesforce.com knowledge.
  • Excellent interpersonal, organizational, and time management skills.
  • Ability to drive improvements leading to greater customer experience, higher quality and lower costs.

 

If you are interested, please send your CV in English by clicking "Aplikuj teraz" button.

  • Źródło oferty: Absolvent.pl
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