Money.pl Praca praca Katowice Disputes Leader
Nazwa firmy Honeywell Services Poland Sp. z o. o.
Stanowisko Disputes Leader
Kategoria Informatyka/Programowanie
Obsługa klienta/Call Center
Lokalizacja Katowice
Termin ważności: 2019-10-31

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Oferta pracy Disputes Leader

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Oferta pracy Disputes Leader


Opis stanowiska:

Opportunity for a Disputes Leader to join Honeywell Home and Building Technologies in Katowice during this exciting time of expansion for our business. As a member of the Disputes resolution team, you be responsible for leading a team, to accurate resolution of customer disputes which come into the Business in various ways. Managing team members from different countries will give you a chance to Supporting use your language capabilities and gain an international experience.

The Role / Core responsibilities:

  • Lead and review the team's performance, facilitating training issues and performance. management quickly and effectively, in line with company and department procedures, to ensure the highest possible standards of customer service are maintained.
  • Liaise with customers and varied departments within the Business including but not restricted to Sales; Distribution; Finance; Technical and Commercial.
  • Manage the day to day operations of the Dispute Management Organization.
  • Allocate and prioritize work to achieve KPI's and service levels across Dispute Management.
  • Develop and maintain structured training and coaching plans for the team.
  • Build and maintain relationships with all key stakeholders and internal/external customers to improve customer experience.
  • Monitor, report on and respond to customer complaints.
  • Identify trends of disputes and establish root cause to work with other areas of the Business to reduce volumes and drive continuous improvement.
  • To proactively communicate key information/risks to service to Manager - Dispute Management & key stakeholders.
  • Engage in all activities relating to the deployment of the Honeywell Operating System (HOS).

What's in it for you?

  • Possibilities to grow within the newly built structures of Honeywell, Training and development opportunities.
  • City center location in Katowice (great commute).
  • Multinational team and management focused on people development.
  • Attractive benefits (Multisport card/ medical care/ access to financial adviser, psychologist or lawyer etc.).

We're looking for

  • Business fluent in written and spoken English and Polish.
  • Associates Degree in Business Administration or related field of study.
  • Experience working in a Contact Center or Customer Service Environment.
  • Proven Leadership & Communication Skills delivering key performance results.

We value

  • Esker/ SAP/ Salesforce experience.
  • Presentation skills.
  • Organizational and time management skills.
  • Excellent Microsoft office skills.

 

If you are interested, please send your CV in English by clicking "Aplikuj teraz" button.

  • Źródło oferty: Absolvent.pl
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