||Job Description Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions--underpinned by the world's largest delivery network--Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 477,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com. Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients' behalf. What will you do? Resolution of escalations related to work of Returns Team regarding the process Support for the Client and Team members on non-standard cases related to customer requests, contracts, order management, returns management or disputes for Returns process Adhering to contractual obligations when supporting the Client Managing the team performance using metrics, capacity study and performing quality checks Managing development and career of team members by performance and talent discussions Qualifications What do we expect from you? Very good English (C1) Very good French or Italian as a nice to have Practical Microsoft Office package knowledge (Excel, Word, PowerPoint) Experience above 2 years in working in Customer Service or Order Management area with SAP 1 year experience in managing high performing team We can offer: Using foreign language and new technology solutions daily, cooperating with various global Clients. Constant support and clear development path from your first day at office - dedicated Buddy, who will help you in adjusting to the new workplace. Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings. Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are. A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life. Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives. Full work comfort - private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees. Modern, ecological office in city center with convenient connection for all means of transport (incl. chill room, game room, free bicycle parking and coffee-breaks at terrace.) When applying please enclose the below statement: "I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 922) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority." Check out all our job vacancies at our website: www.accenture.pl/operationswarsaw "Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law."