|Nazwa firmy||Hays Office|
|Stanowisko||Customer Service Team Leader|
Obsługa klienta/Call Center
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Customer Service Team Leader
NR REF.: 1116119
Currently, for our Client, an international company which established their business also in Katowice, we are looking for an experienced specialist who will join and coordinate the team of Customer Service.
As a Customer Service Coordinator you will lead team up to 15-20 people, deal with queries from Customers Team in a timely manner, respond to complaints and escalated problems, actively search for solutions that bring satisfaction to clients and build a good company image, participate in regular business reviews and conference calls. Moreover you will maintain accuracy on customer forecast information to support all planning activities as well as maintain accurate and organized customer files. You will also motivate, train and develop your team and create employee commitment and satisfaction. You will have opportunity to actively participate in establishing new Centre in Katowice.
We are looking for a Leaders with strong managerial skills and strong customer orientation. You should be able to share knowledge and constant improvement. Excellent communication and problem solving skills, and experience in coordination of team work is essential as well as fluency in English.
Our Client offer an attractive employment conditions in an effective team work environment. Interesting, responsible and challenging work in international company with recognized reputation and possibilities of professional development.