Money.pl Praca praca Warszawa Customer Service Specialist with German
Nazwa firmy Accenture
Stanowisko Customer Service Specialist with German
Kategoria Informatyka/Administracja
Biznes
Lokalizacja Warszawa
Termin ważności: 2020-05-05

Wyszukiwarka ofert

  • Wszystkie
  • Administracja biurowa
  • Administracja Państwowa
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  • Architektura
  • Badania i rozwój
  • Biznes
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  • Informatyka/Administracja
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  • Internet/E-Commerce
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  • Logistyka/Spedycja/Dystrybucja
  • Marketing/Reklama/Public Relations
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  • Nieokreślone
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  • Obsługa klienta/Call Center
  • Praca fizyczna
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Wybierz zaznaczone
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Wybierz zaznaczone
  • Wszystkie
  • ostatnich 24 h
  • ostatniego tygodnia
  • ostatnich dwóch tygodni
  • ostatniego miesiąca
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Oferta pracy Customer Service Specialist with German


Opis stanowiska:

Job Description

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at //www.accenture.com/.   Marketing Operations is part of Accenture Operations. We are the team of digital marketing experts and we help our clients across industries to drive marketing-led growth while operating as one global team, leveraging latest technology trends and innovation.
We optimize the digital presence of our clients across multiple domains of next generation content, digital marketing services, analytics, creativity, social media and search to activate, engage and create unique experience for their brands.

 

What will you do?

  • Performing advanced root cause analysis on customer issues leading to resolution (understand incident resolution processes with focus on appropriate routing of tickets).
  • Follow company processes and procedures to ensure the best outcome for our customers.
  • Coordinate with client and different IT departments issues till final resolution.
  • Owning communication with different interface partners on complex topics.
  • Prepare reports and analysis for the Client


Qualifications

What do we expect?

 

  • Very good English and German (reading & writing - C1 level)

  • Experience in Customer Service (in the client/IT support)

  • Analytical problem solving abilities and detail oriented

  • Experience/interest in mobility services


What can we offer:
  • Using foreign language and new technology solutions daily, cooperating with various global Clients.
  • Constant support and clear development path from your first day at office - dedicated Buddy, who will help you in adjusting to the new workplace.
  • Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
  • Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.  
  • A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
  • Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
  • Full work comfort - private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
  When applying please enclose the below statement:   "I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."   Please find attached the "Data Privacy Statement" on our website //careers.accenture.com/pl-pl/jobs/Pages/data-privacy.aspx. Print, sign and return the form by post to our office if you wish to be included in our recruiting process.  

Check out all our job vacancies at our website:  www.accenture.pl/operationswarsaw

   Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
  • Źródło oferty: StepStone.pl
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