Money.pl Praca praca Warszawa Customer Service Specialist with German
Nazwa firmy Accenture Operations
Stanowisko Customer Service Specialist with German
Kategoria Księgowość/Audyt/Podatki
Obsługa klienta/Call Center
Lokalizacja Warszawa
Termin ważności: 2019-06-09

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Oferta pracy Customer Service Specialist with German


Opis stanowiska:
Accenture is a global management consulting, technology services and outsourcing company. Its home page is www.accenture.com.

Customer Service Specialist with German
Customer Service Specialist with German

Job Location: Warszawa, mazowieckie
Job Number: 00677203

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions--underpinned by the world's largest delivery network--Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 435,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients' behalf.

What will you do?

As Customer Service Specialist, responsible for the dedicated activities within the Request Return to Credit process supporting our Clients on a daily basis. Mostly, you will:

  • Handle incoming calls (where needed, proactively initiate follow-up calls) and emails from customers, logistic partner and/or internal teams in relation with the Returns process in order to provide excellent service to the customer
  • Process customer returns requests create return order in SAP and schedule pick-up with carrier
  • Investigate and solve post-delivery/Goods Return issues and interact with customers and logistics to ensure proper solution
  • Solve situations when orders do not meet the customers' expectations and ensure positive customer experience

Qualifications

What do we expect from you?

  • Very Good English
  • Very Good German (min. B2+)
  • Previous experience in Customer Care would be an advantage
  • Preferably Good MS Office skills

We can offer:

  • Using foreign language and new technology solutions daily, cooperating with various global Clients.
  • Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
  • Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
  • Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.  
  • A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life. 
  • Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
  • Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
  • Modern, ecological office in city center with convenient connection for all means of transport (incl. chill room, game room, free bicycle parking and coffee-breaks at terrace.)
When applying please enclose the below statement:

"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."

Check out all our job vacancies at our website: www.accenture.pl/operationswarsaw


Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
  • Źródło oferty: KarierawFinansach.pl
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