Money.pl Praca praca Warszawa Customer Service Senior Specialist with German
Nazwa firmy Accenture Operations
Stanowisko Customer Service Senior Specialist with German
Kategoria Księgowość/Audyt/Podatki
Obsługa klienta/Call Center
Lokalizacja Warszawa
Termin ważności: 2020-03-11

Wyszukiwarka ofert

  • Wszystkie
  • Administracja biurowa
  • Administracja Państwowa
  • Analiza
  • Architektura
  • Badania i rozwój
  • Biznes
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  • Doradztwo/Konsulting
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  • Internet/E-Commerce
  • Inżynieria/Konstrukcje/Technologia
  • Kadra zarządzająca
  • Kontrola jakości
  • Księgowość/Audyt/Podatki
  • Lekarz/Farmaceuta/Weterynarz
  • Logistyka/Spedycja/Dystrybucja
  • Marketing/Reklama/Public Relations
  • Media/Sztuka/Rozrywka
  • Nieokreślone
  • Nieruchomości/Budownictwo
  • Obsługa klienta/Call Center
  • Organizacje pozarządowe/Wolontariat
  • Praca fizyczna
  • Pracownik ochrony
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  • Projektowanie/Wdrażanie
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  • Sprzedaż
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  • Szkolenia/Edukacja
  • Telekomunikacja
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  • Usługi Auto-Moto
  • Zakupy
Wybierz zaznaczone
  • Wszystkie
  • dolnośląskie
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  • śląskie
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  • warmińsko-mazurskie
  • wielkopolskie
  • zachodniopomorskie
  • zagranica
Wybierz zaznaczone
  • Wszystkie
  • ostatnich 24 h
  • ostatniego tygodnia
  • ostatnich dwóch tygodni
  • ostatniego miesiąca
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Oferta pracy Customer Service Senior Specialist with German

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Customer Service Senior Specialist with German

   
rozwiń Customer Service Senior Specialist with German Accenture Job Description Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital... 2020-03-25 Warszawa StepStone.pl

Oferta pracy Customer Service Senior Specialist with German


Opis stanowiska:

Customer Service Senior Specialist  

with German

What will you do?

  • Provide dedicated resolution and incident management services by receiving, tracking, prioritizing, and documenting incidents, inquiries, and requests for service (Coordinate with client, team and different IT departments issues till final resolution)
  • Develop/update knowledge data base with required depth, clarity and quality to support the resolution of customer issues
  • Proactively spotting process and knowledge gaps and offering solutions.
  • Ensure that  issues are resolved in a timely manner and proper quality.
  • Analyze and report issues to client.
Qualifications

What do we expect?

  • At least 2-3 years of experience in Customer Service (in the client/IT support)
  • Excellent communication and facilitation skills - Very good English and German (reading & writing - C1 level)
  • Technical problem-solving abilities and proactive ("ToDo") attitude
  • Knowledge about quality assurance tools and processes will be an asset
  • Experience in delivering Incident Management and Escalation processes - nice to have 
ABOUT US:
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "Aplikuj teraz" button
When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
  • Źródło oferty: KarierawFinansach.pl
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