What will you do?
- Provide dedicated resolution and incident management services by receiving, tracking, prioritizing, and documenting incidents, inquiries, and requests for service (Coordinate with client, team and different IT departments issues till final resolution)
- Develop/update knowledge data base with required depth, clarity and quality to support the resolution of customer issues
- Proactively spotting process and knowledge gaps and offering solutions
- Ensure that issues are resolved in a timely manner and proper quality
- Analyze and report issues to client
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