Money.pl Praca praca Warszawa Customer Service Senior Quality Assurance Specialist - Configuration Management
Nazwa firmy Accenture
Stanowisko Customer Service Senior Quality Assurance Specialist - Configuration Management
Kategoria Informatyka/Administracja
Biznes
Lokalizacja Warszawa
Termin ważności: 2020-07-02

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Oferta pracy Customer Service Senior Quality Assurance Specialist - Configuration Management

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Oferta pracy Customer Service Senior Quality Assurance Specialist - Configuration Management


Opis stanowiska:

Job Description

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries -- powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.

Marketing Operations is part of Accenture Operations. We are the team of digital marketing experts and we help our clients across industries to drive marketing-led growth while operating as one global team, leveraging latest technology trends and innovation.

We optimize the digital presence of our clients across multiple domains of next generation content, digital marketing services, analytics, creativity, social media and search to activate, engage and create unique experience for their brands.


Mostly, you will:

  • Provide dedicated resolution and configuration management services by receiving, tracking, prioritizing, executing and testing inquiries, and requests for service (Coordinate with client, team and different IT departments issues till final resolution);
  • Participate in testing of planned solutions prior final release; 
  • Proactively spotting process and knowledge gaps and offering solutions;

  • Ensure that  issues are resolved in a timely manner and proper quality;

  • Analyze and report issues to client;

With special attention to following elements on top of the above:

  • Review quality samples agreed upon by the client and Accenture within specified TAT;

  • Perform analysis on quality trends and flag quality-related risks to the project leadership;

  • Ability to conduct coaching sessions to ensure process consistency and reduce error disputes.


Qualifications

What do we expect from you?
  • Completed (or in progress) technical studies (IT, Engineering);
  • At least 1-2 years of experience in Customer Service (in the client/IT support);
  • Excellent communication and facilitation skills - Very good English (reading & writing - C1 level);
  • Technical problem-solving abilities and proactive ("ToDo") attitude;
  • Strong analytical skills;
  • Advanced knowledge of MS Office;
  • Experience in delivering Configuration Management and Escalation processes - nice to have.
Other qualifications (nice to have):
  • Knowledge on Atlassian tools will be a plus (JIRA, Confluence);
  • Experience in Agile and Waterfall approach.

What can we offer:

  • Using foreign language and new technology solutions daily, cooperating with various global Clients;
  • Constant support and clear development path from your first day at office - dedicated Buddy, who will help you in adjusting to the new workplace;
  • Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
  • Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.  
  • A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
  • Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
  • Full work comfort - private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.

When applying please enclose the below statement:

 

"I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

 

 

Check out all our job vacancies at our website: 

www.accenture.pl/operationswarsaw

  

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.


  • Źródło oferty: StepStone.pl
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